Notilogic Return & Refund Policy
This Return & Refund Policy clarifies our guidelines regarding digital product refunds. We adhere strictly to the consumer protection standards in Singapore, aiming for transparent and fair interactions.
1. General Policy
Given the digital nature of our products and services, all sales are typically considered final. We aim to clearly describe our offerings, enabling customers to make informed decisions.
2. Eligibility for Refunds
Refunds may be considered under certain exceptional situations, including:
Duplicate purchases made unintentionally.
Technical issues that significantly prevent product access or usage.
Errors in billing or transaction processing.
Please note that refunds are generally not provided for a change of mind or preference.
3. How to Request a Refund
To initiate a refund request, please contact our support team within 7 days from the date of purchase. Provide the following details:
Purchase date and transaction ID.
Clear description of the issue you encountered.
Relevant supporting documentation or screenshots.
4. Refund Processing Timeline
Once approved, refunds are typically processed within 10 business days, using your original payment method. Actual time to receive funds may vary depending on your financial institution.
5. Non-Refundable Items and Services
We are unable to issue refunds for:
Digital downloads once accessed, opened, or downloaded.
Services that have been fully delivered or rendered.
Personalized, custom-made, or individually tailored digital solutions.
Subscription services already activated or utilized.
6. Resolving Disputes and Issues
Should you encounter any concerns or dissatisfaction with your purchase, we kindly request contacting our support directly before involving third-party payment providers. Our team is committed to swiftly and fairly resolving your issue.
7. Updates to Policy
Notilogic reserves the right to periodically update this policy. Any changes will be clearly communicated here, including the effective date.
8. Contact Information
If you have questions regarding refunds or need assistance, please contact us:
Address: 176 Orchard Rd, #02-55, Singapore 238843
Phone: +65 6694 2292
Email: info@notilogic.com